Cyber Attack Incident Response and
Remediation Services

Does Your Business Need Assistance From a Cyber Attack Incident Response Team?

Telco United Cyber offers expert cyber attack remediation and incident response services, helping businesses return to normal operations swiftly.

Our process begins by assessing your business’s information systems to identify affected areas and create a flexible incident response plan. We prioritize restoring operations, analyze firewall logs for suspicious activity, and determine the scope of the impact across different office locations.

If You've Been Hit With a Cyber Attack, Rely On Telco United Cyber for Help

Attack vector identification
Virus identification (What is the level of severity?)
Analysis of local and remote systems involved
Response planning (We will identify key team roles according to your team and work with you to remediate the attack.)
Evaluation of virus and malicious activities on network systems
Continuous reporting and documentation
Interaction and communication with insurance companies (if required)

Reporting to required agencies (if obligated)
Negotiation with cyber attacker for cryptocurrency payments
Review of system logs, such as network monitors, firewall, routers, and network control devices
Cryptocurrency payment services to pay the attacker (if required)
Evaluation of potential ongoing threats to your data
Deep packet traffic inspection analysis
Recommendations on rebuilding your network (if needed)

The Large Number of Service Providers in the Marketplace.

If You're Interested in a Network Rebuild, We Will Build and Design an IT System Using Security Best Practices

Effective system monitoring
Security control policies and access control restrictions
Employee training for cyber hygiene and security awareness
Cloud application security
Managed email with advanced threat detection
Encryption for mobile devices such as laptops and tablets
And more

Later in the process:

We continue with a more detail-oriented approach to our original plan since we will have more information to work with. We create a more detail oriented and formal incident response plan to identify essential incident response procedures moving forward. We will begin to search for the attack vector and identify proper ways to ensure the process moves along correctly. This will also help us determine if a data breach or multiple breaches occurred within this incident. We can then assist in handling the rest of the event if any sensitive data has been compromised, or we can determine that it looks like a breach didn’t occur.

Once the threat is located, we can determine the best course of action and a more-refined plan from that point forward. We can identify a resolution based on its severity level. These services can be performed on a project or on a time and materials basis. Or they can become the first step in a managed cybersecurity services program.

We often recommend rebuilding certain aspects of your network infrastructure or overhauling it after an attack. In almost all cases, we’ll have a good amount of strategic technical advice that can reform the cybersecurity posture and reinforce your cyber resilience to prevent or mitigate cyber threats and stop them before they become a problem. When redesigning or rebuilding the network, we will button up the weaker aspects of your computer network with more bulletproof cybersecurity requirements in place.

After our initial project is complete:
We’ll review our findings and conclude the cyber-attack incident response service, then make adjustments and create an ongoing service agreement based on our recommendations and your business needs.

Looking For Fast Support?

Cyber Attack Incident Response Services Customized to Your Business

All of our cybersecurity services are tailored according to your business needs. We will analyze your data and information used to provide you with practical recommendations. Further, our cybersecurity professionals will help you identify any potential security threats that can harm your data so that an effective plan can be implemented.

After our service removes the cyber attack, your business will be up and running. We can then roll out a multi-layer cybersecurity solution to protect your data. We will make sure this issue doesn’t happen again.

With Telco United Cyber, You Will Gain These Benefits

Fast access to a business network that works again
Improved data security after you’re back up
Assistance with decrypting encrypted files
Help with insurance-related documentation or interaction
Reduction in security loopholes (The end goal will be to reduce the possibility of data loss or a future security breach)
Fixes for unsafe network infrastructure (We'll resolve that.)
Loopholes in access management and access control configurations
Adequate and professional documentation. This is important for insurance purposes, your own needs, or compliance concerns.
Remediation for open attack vectors in business network security posture

Small Businesses Have These Key Issues With Local Tech Support Service Providers Specifically Surrounding Cyber Attack Remediation

Over the years, working in the technical services industry, we’ve often heard clients’ dissatisfaction with previous service providers. In our experience, the problem isn’t usually with a service provider’s technical capabilities- the issue lies in how their business is run.

Most of the time, one-person or two-person service shops usually fail to comply with the customer service side of the business. Service providers need a more robust team to deliver Managed Cyber Security Services effectively. For example, an individual tech consultant cannot respond to multiple cyber attacks simultaneously (even if they are an expert). A tech team would be more appropriate for this type of requirement.

The first identification that a small scale service provider might be a problem would be this: Were you using an independent technical service consultant when your business was hit with a cyber attack? Most of the time, the answer is “yes and no.” Companies only call tech consultants when the business owner or manager thinks they need the service. Operational status has given a false sense of security.

Common Customer Complaints Surrounding Cyber Attack Remediation Services

VS

IT Consultant

Most Of The Time, Local Service Contractor (IT-Guy) Agreements For Cyber Attack Incident Response Services Fail For the Following Reasons

Conflicting goals: The service provider's goal is to increase the service hours, and the client's goal is to reduce service hours.
Lack of specialization: Independent technical consultants or "computer guys" frequently lack specialized skill sets. Specialists are needed for cyber attack remediation, especially in environments with multiple offices.
Lack of availability: Businesses require consistent support to maintain a robust network security posture. Independent service providers lack a developed team. A strong team is needed when dealing with incidents such as cyber-attacks.
Scheduling challenges: Since the local service provider needs to run his business by maximizing service hours, he may be unable to schedule tasks or projects if they are short in billable hours- like reviewing a security log and reporting it.

Trusted Cyber Security Support Company

Service Agreements with Managed Service Providers For Cyber Security Services (Including Cyber Attack Consulting Services) Don't Usually Fail For the Same Reasons Effective

Effective billing models: Seasoned service providers offer flat-rate services. We don't operate our businesses by charging as many hours as possible. We usually don't require hourly fees.
Effective scheduling and robust service delivery: Since we have a team of seasoned engineers, it's easy to block off a slot on a calendar when needed. You'll also have our team monitoring and managing your network. Our systems will alert us when a traffic or security event occurs on your network. We will take action.
Aligned goals (service provider and client): Your goals align with ours. We will effectively run your security services at one flat rate. If security instances come up, those are billed only according to the pricing in our agreement.
Specialized technicians: Each of our team members have a specific role. Service tickets are sent to the technician who is best suited for the task. This will resolve your issues quickly and more efficiently than a jack-of-all-trades technician.

Is Telco United Cyber the Best Cyber Security Service Provider to Offer Cyber Attack Incident Response Services?

With the number of cybersecurity service providers in the industry, it’s hard to say that we are the best cyber incident response service provider for your cyber attack consulting services. We are, however, a reliable, responsible, skilled and technically-savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board so that many businesses rely on us and our services. Our tech team collectively covers all areas where small to medium-sized companies rely on their IT partner.

You can always trust Telco United Cyber to provide a reliable service. We are a local branch, part of a national service provider. Our cybersecurity services always meet compliance regulations and standards when needed. Our partnerships with Microsoft, Google and many other enterprise level organizations are a testament to our team’s dedication to our service delivery and effectiveness.

All of our incident response processes follow guidelines as identified by NIST. This enables your organization to understand that we are dealing with this incident properly. You can find more specific information related to the handling guidelines, including processes and procedures, here:

https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf

Frequently Asked Questions

Feeling lost in the jargon?

What is Managed Security Service Provider?

A Managed Security Service Provider (MSSP) is a third-party company that offers comprehensive cybersecurity services to organizations. MSSPs manage and monitor security infrastructure, provide threat detection and response, offer security consulting, and often deliver these services on a subscription basis, helping businesses enhance their overall security posture without the need for an in-house security team.

How do managed security service providers interact with client businesses?

Managed Security Service Providers (MSSPs) interact with client businesses in several ways:

Risk Assessment and Planning: MSSPs typically start by conducting a thorough risk assessment of the client’s existing security posture. This involves identifying vulnerabilities, assessing potential threats, and understanding the unique security challenges of the business. Based on this assessment, they collaborate with the client to develop a tailored security plan.

Implementation of Security Solutions: MSSPs assist in implementing and managing security solutions such as firewalls, intrusion detection and prevention systems, antivirus software, and other security tools. They ensure that these tools are properly configured, updated, and monitored to effectively safeguard the client’s infrastructure.

Continuous Monitoring: MSSPs provide 24/7 monitoring of the client’s network and systems. They use advanced technologies to detect and respond to security incidents in real-time. This continuous monitoring helps identify and mitigate potential threats before they escalate into significant security breaches.

Incident Response: In the event of a security incident, MSSPs play a crucial role in incident response. They help investigate the incident, contain the breach, and implement remediation strategies. This collaborative approach ensures a swift and effective response to security events.

Security Consulting: MSSPs offer expert advice and guidance on improving overall security posture. This includes recommending security best practices, conducting employee training, and assisting in the development of security policies and procedures.

Compliance Management: For businesses subject to industry regulations and compliance standards, MSSPs assist in ensuring that security measures align with these requirements. They often help with audits and documentation to demonstrate compliance to regulatory bodies.

Regular Reporting and Communication: MSSPs maintain open communication with their clients through regular reporting. They provide insights into the security status of the organization, detailing potential risks, incidents, and the effectiveness of security measures. This transparency allows clients to stay informed and make informed decisions about their security strategy.

In essence, MSSPs act as an extension of a client’s IT and security team, offering expertise and services to enhance and maintain a robust cybersecurity posture. The level of engagement can vary based on the specific needs and agreement between the MSSP and the client.

What services does Telco United Cyber offer?

We go beyond the conventional, providing tailored solutions that evolve with the ever-changing threat landscape. From Compliance as a Service to ongoing Penetration Tests and vCSO services, we are committed to fortifying your digital defenses.

What are the failure points in a company in terms of data security?

Data security in a company involves protecting sensitive information from unauthorized access, disclosure, alteration, and destruction. Various factors can contribute to failure points in data security. Here are some common failure points:

Weak Passwords and Authentication:

Failure: Inadequate password policies, weak passwords, or lack of multi-factor authentication can make it easier for unauthorized individuals to gain access to sensitive data.

Unpatched Software and Systems:

Failure: Failing to regularly update and patch software and systems can lead to vulnerabilities that attackers may exploit. Outdated systems are more prone to security breaches.

Insufficient Employee Training:

Failure: Lack of awareness and training among employees regarding cybersecurity best practices can result in unintentional security breaches, such as falling victim to phishing attacks or improper handling of sensitive data.

Inadequate Access Controls:

Failure: Poorly managed access controls can lead to unauthorized individuals gaining access to sensitive data. This includes both external threats and internal risks from employees with unnecessary access privileges.

Insecure Third-Party Relationships:

Failure: Inadequate vetting and oversight of third-party vendors or service providers may expose the company to security risks, especially if these partners have access to the company’s data.

Insufficient Data Encryption:

Failure: Failing to encrypt sensitive data both in transit and at rest increases the risk of data interception or theft. Encryption adds an extra layer of protection to prevent unauthorized access even if data is compromised.

Lack of Incident Response Plan:

Failure: Companies without a well-defined incident response plan may struggle to effectively manage and mitigate the impact of security incidents, leading to prolonged data exposure and damage.

Inadequate Physical Security:

Failure: Physical security lapses, such as unauthorized access to data centers or unsecured devices, can compromise sensitive information.

Insecure Mobile Devices:

Failure: With the increasing use of mobile devices for work, failure to secure these devices, including lost or stolen smartphones or tablets, can pose a significant data security risk.

Data Backup and Recovery Issues:

Failure: Insufficient or irregular data backup practices can result in data loss during security incidents, such as ransomware attacks. Lack of a robust recovery plan can impact business continuity.

Failure to Monitor and Audit:

Failure: Inadequate monitoring of network activities and neglecting regular security audits may result in undetected vulnerabilities or ongoing security threats.

Compliance Violations:

Failure: Ignoring or failing to comply with industry regulations and data protection laws can lead to legal consequences and reputational damage.

Companies need to address these failure points comprehensively through a combination of technology, policies, employee training, and ongoing monitoring to establish a robust data security framework. Regular risk assessments and updates to security measures are crucial to adapting to evolving cybersecurity threats.